Instrument 51 | I. Consumer Protection / AI / Digital Markets

ACTBINDING STATUTE

Consumer Protection Act, 2019

Parliament of India / CCPA framework2019Binding StatuteConsumer

AI / PRIVACY / CYBER RELEVANCE

Relevant to AI product claims, automated recommendations, synthetic endorsements, misleading AI capability claims and manipulative UX.

AI: HighPrivacy: HighCybersecurity: Moderate

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  • Sections 10 and 18 - CCPA
  • provisions on unfair trade practices, misleading advertisements and product liability

PURVIEW

Provides the general consumer-protection framework governing unfair trade practices, misleading advertising, product and service liability, consumer rights and remedies. Its importance for AI regulation is growing because AI systems can influence advertising, recommendations, pricing, customer support and automated representations made to consumers. The Act can therefore become relevant where AI generates misleading claims, facilitates unfair practices, obscures material information or contributes to consumer harm. For privacy, consumer-facing AI often relies on behavioural and personal data, so the Act should be read alongside privacy and sectoral requirements where automated profiling or personalisation affects consumer decisions.

Classification and legal status. Binding primary legislation.

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Keywords

consumer protectionunfair trade practicemisleading advertisementproduct liability

Source note

India Code / uploaded Act text reviewed.

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