Drafting guide and model terms for digital services offered to consumers in India, including connected-device apps, paid features, subscriptions and AI tools. Covers affirmative contract acceptance, separate privacy and payment choices, mandatory consumer protections, cancellations, refunds, unfair terms, intellectual property and grievances. Includes a client questionnaire and model clauses to adapt to confirmed practices; distinguishes future-effective e-commerce amendments from existing duties and is the companion to the Website Privacy Policy guide.
- Prepared by
- Shubhank Suman
- Jurisdiction
- India
- Legal basis
- Consumer Protection Act, 2019 · E-Commerce Rules, 2020 · Indian Contract Act, 1872 · IT Act, 2000 · Copyright Act, 1957 · DPDP Act, Sections 5 & 6
- Format
- PDF · 16 pages
This is a drafting guide for general guidance only and not legal advice. Adapt it to your organisation before use.