Drafting guide and model policy for customer and CRM data, covering notice and consent at onboarding, CRM field governance, service communications, rights requests and grievance redressal.
- Prepared by
- Shubhank Suman
- Jurisdiction
- India · DPDPA 2023 & DPDP Rules 2025
- Legal basis
- Sections 4, 5, 6 and 8 read with Rules 3 and 14; also sections 11, 12 and 13
- Format
- PDF · 14 pages
This is a drafting guide for general guidance only and not legal advice. Adapt it to your organisation before use.