12.24 Fifteen role-classification case studies
12.25 Case study 1: Standard cloud storage
Company X chooses a cloud provider to store customer files. Company X determines why the files are stored, whose data is included, authorised users and retention. The provider offers standard infrastructure and uses the files only to provide storage.
12.26 DPDPA classification:
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Company X: Data Fiduciary.
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Cloud provider: Data Processor.
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The provider’s standard terms do not make it a Data Fiduciary if it has no independent purpose.
The corresponding EDPB illustration reaches the same functional result under the GDPR..pdf)
12.27 Case study 2: Payroll administrator and bank
Employer A instructs Payroll Company P to calculate salaries and transmit payment instructions. Bank B executes the payments under banking rules and determines its own retention, fraud controls and account processes.
12.28 Classification:
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Employer A: Data Fiduciary for employee payroll.
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Payroll Company P: Data Processor for payroll administration.
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Bank B: separate Data Fiduciary for banking operations.
The bank does not act merely on the employer’s behalf in relation to its regulated banking functions. The EDPB’s payroll-bank example draws this same distinction..pdf)
12.29 Case study 3: Statutory auditor
Company A gives financial records containing employee and customer details to an independent auditor. The auditor determines what evidence is needed, testing methodology, working-paper retention and disclosures required by law.
Classification: The auditor is ordinarily a separate Data Fiduciary for the audit processing.
If an accounting vendor merely enters figures into software under detailed instructions, it may instead be a Data Processor. The professional title does not settle the role.
12.30 Case study 4: Customer-support call centre
A retailer supplies customer details and scripts to a call centre. The call centre may use data only to answer the retailer’s customers and may not reuse it.
12.31 Classification:
The call centre may select software and staffing methods without becoming a Data Fiduciary if those are implementation choices serving the retailer’s purpose..pdf)
12.32 Case study 5: General IT support
An IT provider has systematic administrator access to a company’s systems and inevitably handles employee and customer data while maintaining them.
Classification: The provider is likely a Data Processor even though personal-data processing is incidental to the commercial description of “IT support.”
The contract should cover the actual access rather than assuming that only a “data service” can involve a processor. The uploaded practice note similarly distinguishes systematic IT access from contracts that do not involve personal data..pdf)
12.33 Case study 6: One-time bug repair
An external specialist repairs software under supervision. Access to live personal data is neither required nor authorised, and the company uses test data and access restrictions.
Classification: The specialist need not be a Data Processor merely because accidental exposure is theoretically possible.
If the specialist is given systematic production access, the conclusion changes. The EDPB draws this distinction between general IT support and limited bug repair..pdf)
12.34 Case study 7: Travel agency, airline and hotel
A travel agency sends customer data to an airline and hotel to book travel. Each entity provides its own service, determines operational data requirements and retains records for its own obligations.
Classification: The travel agency, airline and hotel are ordinarily separate Data Fiduciaries, not joint Data Fiduciaries and not parties to a fiduciary-processor chain.
If they jointly build a platform, agree on customer data, booking allocation, access and common marketing, they may become joint Data Fiduciaries for that platform and marketing while remaining separate Data Fiduciaries for their independent activities..pdf)
12.35 Case study 8: Taxi platform for corporate travel
Company ABC books an airport taxi for an employee. The taxi platform independently determines booking fields, driver allocation, safety records, billing and retention as part of its transportation service.
Classification: The taxi platform is ordinarily a separate Data Fiduciary, not ABC’s Data Processor.
Processing follows ABC’s request, but the platform does not merely process data on ABC’s behalf. The EDPB’s taxi example illustrates this distinction..pdf)
12.36 Case study 9: Recruitment agency using its own candidate database
Employer Y supplies CVs to Agency X. Agency X combines them with its independently built candidate database and proprietary matching service. Both parties’ decisions are necessary for the combined matching process.
12.37 Classification:
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X and Y may be joint Data Fiduciaries for the combined matching operation.
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X is a sole Data Fiduciary for maintaining its independent candidate database.
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Y is a sole Data Fiduciary for interviews, offers and employment.
The EDPB’s headhunter illustration supports this operation-specific separation..pdf)
12.38 Case study 10: Co-branded marketing event
Companies A and B launch a joint product. They combine prospect lists and jointly choose invitees, invitations, feedback questions and follow-up marketing.
Classification: A and B are joint Data Fiduciaries for the event-related processing because they determine both purpose and essential means together.
They remain separate Data Fiduciaries for unrelated customer processing..pdf)
12.39 Case study 11: Clinical research project
A hospital and university jointly draft the study protocol, choose participants, determine data fields, agree methodology and decide research reuse.
Classification: They are likely joint Data Fiduciaries for the research processing.
The hospital remains a separate Data Fiduciary for patient care. If it simply follows a complete protocol without influencing the study purpose or essential means, it may act as a Data Processor for the research component, depending on Indian legal and professional constraints.
The EDPB’s clinical-trial illustration makes the same operation-specific distinction under the GDPR..pdf)
12.40 Case study 12: Shared group HR database
Several group companies use common infrastructure. Each company controls its employees’ records, access, retention and use. The parent only hosts the system without independent use.
12.41 Classification:
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each employer: separate Data Fiduciary;
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parent-host: Data Processor for hosting;
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no joint fiduciary status arises merely from shared infrastructure.
If the parent later collects all employee data for its own workforce analytics, it becomes a Data Fiduciary for that additional processing..pdf)
12.42 Case study 13: Law-enforcement disclosure
An employer processes salary information for payroll and discloses specified data to a tax authority under law. The authority uses it for fiscal enforcement.
Classification: The employer and authority are separate Data Fiduciaries. They process the same data for different purposes and do not jointly determine the relevant processing. The EDPB uses an equivalent tax-authority example..pdf)
12.43 Case study 14: Cleaning company
A cleaning company enters an office but is neither instructed nor permitted to access personal data. Documents are locked and screen access is restricted.
Classification: The cleaning company is not a Data Processor merely because its employees could accidentally see information. Security and confidentiality controls remain necessary.
If cleaners are expressly instructed to sort personnel files or destroy identified records, they may process personal data on behalf of the company for that activity..pdf)
12.44 Case study 15: Health-analytics collaboration
A hospital, health application provider and analytics company jointly decide to study whether blood-pressure changes predict disease. They agree on data, methodology, features and outputs.
Classification: They are likely joint Data Fiduciaries for the defined research project.
If the analytics company merely runs a model specified by the hospital and app provider, without a purpose of its own, it may be their Data Processor. The EDPB’s health-data illustration draws this distinction..pdf)